Live Bookkeepers aren’t responsible for errors resulting from incorrect information provided by you, or if you re-open the books by overriding closure after a Live Bookkeeper completes the month-end closure. You’ll need to provide QuickBooks with a receipt for the transaction in question, correspondence from your outside tax accountant, or a document stating the balance of the account if an account balance is in question. If you invoke the guarantee, QuickBooks will conduct an evaluation of the Live Bookkeeper’s work. An ‘error’ is A) a transaction that has been incorrectly categorized to the wrong account, B) an account balance in QuickBooks that doesn’t match the actual account balance or C) improper transactions which can’t be supported by documentation (including client responses and client meeting notes). If your QuickBooks Live Bookkeeper makes an error that requires re-opening of your books for any month, we’ll correct the error for the month that error occurred at no additional charge.Įligible errors include those made by a Live Bookkeeper. 100% Accurate Books Guarantee: At your request, QuickBooks will conduct a full evaluation of your bookkeeper’s work.
